Returns & Exchanges

At Orlando Informer Merchandise, we want you to love your gear as much as your favorite theme park adventure. If you are not completely satisfied, you can return or exchange eligible items within 30 days of delivery.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are attached and the merchandise is in unworn, unwashed condition.

3

Attach Shipping Label

Print the prepaid shipping label provided through our portal and affix it clearly to the outside of your return package.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing